Refund and Returns Policy

Refund & Return Policy

Visitor-Initiated Cancellation

• All bookings are considered confirmed once payment is successfully completed.
• Visitors may cancel their booking up to 48 hours before the scheduled safari date / check-in date.
• Cancellations made within 48 hours of the safari or check-in date are non-refundable.
• No refund will be issued in case of No-Show or late arrival beyond the reporting time.

Refund Process

• • Eligible cancellations will receive a 90% refund of the total booking amount.
  • 10% will be deducted as an administrative / processing fee.
  • Refunds will be processed within 7–10 working days.
  • Refunds will be credited to the original mode of payment.
  • The management shall not be responsible for delays caused by banks or payment gateways.
    

Department-Initiated Cancellation

The management reserves the right to cancel any safari or room booking under the following circumstances:

• Adverse or unsafe weather conditions
• Safety, administrative, or operational reasons
• Natural calamities or emergency situations

In such cases, visitors will be offered either:

• A 100% full refund, or
• An option to reschedule the booking to any available date

The choice between refund or rescheduling will be at the visitor’s discretion.